{"xsrfToken":"de8a0bf1d569a1e0c3ac2f52ae41795634ccf434_lout","branding":{"id":"3","key":"cvhdt","name":"CommunityViz Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5900","headerLinkHoverBGColor":"#de5900","headerBadgeColor":"#de5900"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4ac36061-52f1-4eb1-a647-f2302ec2c7ad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzE3MTAyMS03MGFjLTRjYjAtYTI3ZS1iMWI4ZmFlODVjNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRhYzM2MDYxLTUyZjEtNGViMS1hNjQ3LWYyMzAyZWMyYzdhZCI6WyJyZWFkIl19LCJleHAiOjE3MzY5Mzc3NDIsIm5iZiI6MTczNjkzNzE0Mn0.PdC6lzAXrgymXsRAtnuGikEFFuYnhqX7R4gL4W_AzO8&client=c3171021-70ac-4cb0-a27e-b1b8fae85c48&mode=fit","logoId":"4ac36061-52f1-4eb1-a647-f2302ec2c7ad","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CommunityViz® Help Desk","sharedPortalName":"CViz Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the CommunityViz® Help Desk","sharedPortalName":"CViz Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#316b90","helpCenterTitleColor":"#161616","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0fd73a25-ae7c-4715-afe9-9c3df2d330a4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzE3MTAyMS03MGFjLTRjYjAtYTI3ZS1iMWI4ZmFlODVjNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmZDczYTI1LWFlN2MtNDcxNS1hZmU5LTljM2RmMmQzMzBhNCI6WyJyZWFkIl19LCJleHAiOjE3MzY5Mzc3NDIsIm5iZiI6MTczNjkzNzE0Mn0.wGr3F88mLQr5Lt5Zm7m_OL7464aa97AKFue6O9vkGEE&client=c3171021-70ac-4cb0-a27e-b1b8fae85c48&height=300&mode=fit","bannerMediaApiFileId":"0fd73a25-ae7c-4715-afe9-9c3df2d330a4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"cvhdt","projectId":10022,"serviceDeskId":3,"name":"CommunityViz Support","description":"<p>Submit a support ticket using our ticket categories below.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"19","name":"Ask a \"how to\" question?","descriptionHtml":"","callToAction":"Ask a \"how to\" question?","introHtml":"<p>Have a question on \"How to do something\"? Ask us here.</p>","icon":10549,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"11","name":"Licensing and Billing Support","descriptionHtml":"","callToAction":"Licensing and Billing Support","introHtml":"<p>Do you need help with troubleshooting licensing or billing issues. Ask us here.</p>","icon":10536,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[3],"key":""},{"id":"20","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Have an issue or problem you are experiencing? Tell us here.</p>","icon":10545,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[3],"key":""},{"id":"23","name":"Request Product Trial","descriptionHtml":"","callToAction":"Request Product Trial","introHtml":"<p>Interested in downloading a trial version of our product.</p>","icon":10473,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[5],"key":""},{"id":"21","name":"Share a user success story","descriptionHtml":"<p>Select the following to share your success story.</p>","callToAction":"Share a user success story","introHtml":"<p>Have any successful user stories that you would like to share with us, share here.</p>","icon":10498,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[4],"key":""},{"id":"16","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10498,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[4],"key":""},{"id":"53","name":"Suggest Educational Content","descriptionHtml":"<p>Elaborate on your feedback.</p>","callToAction":"Suggest Educational Content","introHtml":"<p>Suggest a topic for instructional and/or support content</p>","icon":10498,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[4],"key":""},{"id":"17","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[4],"key":""},{"id":"14","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"22","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10524,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"44","name":"Suggest Feature Priority","descriptionHtml":"<p>Help us understand your usage and needs as we continue to migrate premium decision tools to support ArcGIS Pro.</p>","callToAction":"Suggest Feature Priority","introHtml":"<p>Complete the following 'poll' to help us understand your needs.</p>","icon":10498,"iconUrl":"https://tamu-charm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Need Help"},{"id":4,"name":"Have feedback"},{"id":5,"name":"Request Product Trial"}],"orderMapping":{"3":[19,20,11],"5":[23],"4":[53,21,17,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d660f655-ca8b-3f40-93df-775c099d2b90","appLinkName":"","appLinkUrl":"","spaceKey":"KBTE","spaceName":"CommunityViz® (Legacy) Customer Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CVHDT","serviceDeskId":3,"kbLinkDomainURLs":["https://tamu-charm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CVHDT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMzE3MTAyMS03MGFjLTRjYjAtYTI3ZS1iMWI4ZmFlODVjNDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY5MzgzNDIsIm5iZiI6MTczNjkzNzE0Mn0.-8KVuZ9UrDJgBbqJmdeOD601Ox5InofxbdgKKWLJ2Rw","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"c3171021-70ac-4cb0-a27e-b1b8fae85c48","tokenDurationInMins":20}},"kbPage":{"id":124518401,"title":"How-To: Install CommunityViz®Pro","url":"https://tamu-charm.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/124518401","space":{"key":"CPBKB","name":"CommunityViz® Pro Customer Knowledge Base","id":88047620},"serviceDeskIds":[3],"appLinkId":"d660f655-ca8b-3f40-93df-775c099d2b90","idInString":"124518401","projects":[{"projectId":10022,"serviceDeskId":3,"portalId":3}]}}